JOB SUMMARYUnder the supervision of the IT Infrastructure Director, the OT Coordinator is responsible for maintaining a dynamic that favors the delivery of OT projects and the resolution of IT requests and incidents, while offering exceptional service to customers.RESPONSIBILITIES
- Coordinate OT (Operational Technology) activities
- Understand the context of production operations to respond appropriately to internal customer requests.
- Promote rapid resolution, within the agreed SLA, and judicious prioritization of tickets being processed.
- Ensure adequate follow-up on ticket resolution.
- Propose long-term solutions to recurring tickets.
- Establish priorities and daily needs in collaboration with INFRA technicians.
- Work with INFRA technicians to resolve tickets.
- Coordinate follow-up of requests and incidents with external suppliers.
- Actively participate in internal and customer projects.
- Participate in improving internal processes and implementing required changes.
- Provide team performance indicators to identify opportunities for improvement.
- Participate in the recommendation and selection of technological alignments for operational activities.
- Maintain a strategic watch on best OT tools and practices.
- Manage the performance, capacity, availability and security of our OT network, servers and data;
- Act proactively on alerts from automated monitoring tools;
- Develop and implement maintenance and improvement projects for OT infrastructure;
- Write and maintain complete documentation in our internal library;
- Validate existing daily processes and remedy recurring problems;
- Provide level 3 support to operational and infrastructure teams.
SKILLS AND APTITUDES REQUIRED
- Completion of an AEC in computer science, specializing in networking;
- 5 years' relevant experience in a manufacturing environment;
- Have worked in a decentralized environment (several sites);
- Experience working with a ticket tracking system;
- Fluency in French and functional English.
- Willingness to travel on an ad hoc basis (plants in the US and Ontario).
- Willing to be on-call, in shifts, 24/7
- Demonstrates an interest in customer service and teamwork;
- Ability to solve problems quickly;
- Willingness and dynamism to get actively involved in IT/OT improvement;
- Good learning skills;
- Demonstrated experience in a manufacturing environment, particularly in OT;
- Knowledge of network environments (Rockwell, Allen-Bradley, Cisco, Fortinet);
- Demonstrates autonomy, initiative and creativity;
- Capacity for analysis, synthesis and judgment;
- Professional and proactive attitude;
- Leadership and rigor;
- Good stress, time and priority management skills;
- Results-oriented.
JOB SUMMARY
Under the supervision of the IT Infrastructure Director, the OT Coordinator is responsible for maintaining a dynamic that favors the delivery of OT projects and the resolution of IT requests and incidents, while offering exceptional service to customers.
RESPONSIBILITIES
- Coordinate OT (Operational Technology) activities
- Understand the context of production operations to respond appropriately to internal customer requests.
- Promote rapid resolution, within the agreed SLA, and judicious prioritization of tickets being processed.
- Ensure adequate follow-up on ticket resolution.
- Propose long-term solutions to recurring tickets.
- Establish priorities and daily needs in collaboration with INFRA technicians.
- Work with INFRA technicians to resolve tickets.
- Coordinate follow-up of requests and incidents with external suppliers.
- Actively participate in internal and customer projects.
- Participate in improving internal processes and implementing required changes.
- Provide team performance indicators to identify opportunities for improvement.
- Participate in the recommendation and selection of technological alignments for operational activities.
- Maintain a strategic watch on best OT tools and practices.
- Manage the performance, capacity, availability and security of our OT network, servers and data;
- Act proactively on alerts from automated monitoring tools;
- Develop and implement maintenance and improvement projects for OT infrastructure;
- Write and maintain complete documentation in our internal library;
- Validate existing daily processes and remedy recurring problems;
- Provide level 3 support to operational and infrastructure teams.
SKILLS AND APTITUDES REQUIRED
- Completion of an AEC in computer science, specializing in networking;
- 5 years' relevant experience in a manufacturing environment;
- Have worked in a decentralized environment (several sites);
- Experience working with a ticket tracking system;
- Fluency in French and functional English.
- Willingness to travel on an ad hoc basis (plants in the US and Ontario).
- Willing to be on-call, in shifts, 24/7
- Demonstrates an interest in customer service and teamwork;
- Ability to solve problems quickly;
- Willingness and dynamism to get actively involved in IT/OT improvement;
- Good learning skills;
- Demonstrated experience in a manufacturing environment, particularly in OT;
- Knowledge of network environments (Rockwell, Allen-Bradley, Cisco, Fortinet);
- Demonstrates autonomy, initiative and creativity;
- Capacity for analysis, synthesis and judgment;
- Professional and proactive attitude;
- Leadership and rigor;
- Good stress, time and priority management skills;
- Results-oriented.
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