Part-Time
Information Technologies
Leclerc is a family business with 117 years of experience, tradition and know-how passed down from people with heart. Thanks to our 1,400 employees in nine plants in Canada and the United States, we are constantly innovating to exceed the expectations of both small and large appetites.
Working at Leclerc means...
SUMMARY OF THE FUNCTION
Under the supervision of the IT operations coordinator, the IT support intern must provide efficient and courteous IT operationalsupport to users.
RESPONSIBILITIES
Prepare and install end-user IT equipment :
Process requests for repair/replacement/removal of equipment.
Track escalated tickets in our internal system.
Work in collaboration with the various external partners who provide IT support services to the Leclerc group.
Work in collaboration with internal infrastructure, development and production teams.
Troubleshoot users, to the best of his or her knowledge. pm the use of commercial software.
Actively participate in IT projects.
Management of Active Directory user accounts.
Reset passwords.
REQUIRED SKILLS
Training in progress or completed with a DEP or AEC in IT support.
Demonstrated interest in customer service and teamwork.
Demonstrated ability to solve problems quickly.
Good learning ability.
Mastery of Windows 10/11 environments.
Demonstrated ability for workstations configuration and diagnostics.
Knowledge of computer components, printers, etc.
Knowledge of Microsoft network environments.
Knowledge of telephony would be an asset.
Knowledge of Apple iPad/iPhone products desirable.
Our Saint‑Augustin‑de‑Desmaures site is home to our head office and two of our plants, making it an exciting location with plenty of career opportunities. Our plants and offices are equipped with the latest technology and include a peanut‑free facility and a gluten‑free production environment. Located on the outskirts of Quebec City, our Saint-Augustin-de-Desmaures site is perfect for employees looking to avoid city traffic.
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